1. Enrolment & Payment Policy
Enrolment is confirmed only upon receipt of full payment.
Program Types & Payment Terms
Junior & Adult Group Coaching / Cardio Tennis / Squad Programs
- Enrolments are Term Bookings only (8–11 weeks, depending on the calendar).
- Term Bookings secure the same weekly time slot for the duration of the term. Full-term payment is required to secure the place (pro-rata applies if the term has already commenced).
Private Coaching
- Enrolments are Term Bookings (8–11 weeks, depending on the calendar) or Casual Bookings (1 to 8 sessions, casual booking rates are higher).
- Term Bookings secure the same weekly time slot for the duration of the term. Full-term payment is required to secure the place (pro-rata applies if the term has already commenced).
- Casual Bookings are not guaranteed to keep the same time spot if a Term Booking enrols in this time. The Casual Booking will be notified, and a suitable alternative arrangement will be made.
Holiday Programs
- Enrolments are Program Bookings (5 days) or Day Bookings (1 to 4 days – day booking rates are higher).
General Terms
- Payment methods are outlined on our website and/or invoice.
- Late payments may result in forfeited enrolment or a pause in participation until payment in received.
- All prices include GST unless otherwise stated.
- Online credit card payments incur a 2% surcharge to cover merchant fees.
- Excel Tennis reserves the right to refuse, waitlist, or cancel enrolments where necessary (e.g. full classes, suitability, or conduct).
Priority Booking
Current term participants are given a Priority Booking period to retain their same lesson time for the following term, provided receipt of payment is made by the due date.
