3. Missed Class Policy
We understand absences happen. This policy ensures fairness and consistency for all players, parents and coaches.
Junior & Adult Group Coaching / Cardio Tennis / Squad Programs
- Missed lessons are non-refundable.
- To be eligible for a make-up, the Missed Class Form must be submitted at least 24 hours before the start time of the scheduled session. This is essential to allow other make-up lesson participants the opportunity of taking the place of your missed lesson.
- A maximum of two (2) make-up sessions may be provided per term.
- Make-ups depend on class availability and must be used within the same term.
- Make-ups cannot be transferred to other terms or players.
- Make-ups are provided as a courtesy, not an entitlement. Your regular class time has been reserved for you, blocking anyone else taking this place.
Private Coaching
- Missed lessons are non-refundable.
- To be eligible for a make-up, the Missed Class Form must be submitted at least 24 hours before the start time of the scheduled session. This is essential to allow other make-up lesson participants the opportunity of taking the place of your missed lesson.
- Lessons cancelled by participants with less than 24 hours’ notice will be charged in full. Another family member may attend in place of the original participant.
- A maximum of two (2) make-up sessions may be provided per term at a mutually agreed time, unless an alternative arrangement has been made in advance.
- Lessons cancelled by Excel Tennis will be rescheduled at a mutually agreed time.
Semi-Private Coaching:
- Missed lessons are non-refundable.
- To be eligible for a make-up, the Missed Class Form must be submitted by both participants at least 24 hours before the start time of the scheduled session. This is essential to allow other make-up lesson participants the opportunity of taking the place of your missed lesson.
- If only one participant submits the Missed Class Form with at least 24hrs notice, the lesson proceeds with the other participant, and no make-up is offered.
- Lessons cancelled by both participants with less than 24 hours’ notice will be charged in full.
- A maximum of two (2) make-up sessions may be provided per term at a mutually agreed time, unless an alternative arrangement has been made in advance.
- Lessons cancelled by Excel Tennis will be rescheduled at a mutually agreed time.
Holiday Program Coaching
- Missed sessions are non-refundable.
- To be eligible for a make-up, the Missed Class Form must be submitted at least 48 hours before the start time of the scheduled session.
- Make-ups are subject to availability and may be scheduled:
- During the same Holiday Program week (for Day Bookings), or
- In a future Holiday Program within 12 months.
- Make-ups are provided as a courtesy, not an entitlement. The original class time had been reserved for you, blocking anyone else taking this place.
