Privacy Policy
Last Updated: 14 November 2025
1. Purpose
Excel Tennis Pty Ltd (“Excel Tennis”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy explains how we collect, use, store, and protect personal information as part of our coaching programs, client communications, and business operations.
2. Information We Collect
We collect personal information necessary to provide our coaching services and maintain a safe, efficient program environment.
This may include:
- Full name, address, contact number, and email address
- Date of birth and emergency contact details
- Medical or health information (e.g. allergies, injuries, conditions relevant to coaching)
- Payment details for lessons, programs, or events
- Attendance records and coaching progress
- Information provided when making enquiries, booking lessons, or submitting forms
For players under 18, this information is collected with the consent of a parent or guardian.
3. How We Use Your Information
Your personal information is used to:
- Manage enrolments, lesson bookings, and payments
- Communicate with you about coaching sessions, schedules, and updates
- Ensure player safety and deliver appropriate coaching
- Meet legal, insurance, and operational requirements
- Send program updates or promotional information (only if you have given consent)
We do not share or sell personal information for marketing or any unrelated purpose.
4. Storage and Security
Excel Tennis takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
Your data may be stored in secure digital systems or confidential hard-copy files, accessible only to authorised Excel Tennis staff and contractors.
Medical and emergency details are treated as confidential and used only in case of a health or safety concern.
5. Third-Party Services
Excel Tennis may use trusted third-party providers for functions such as:
- Online bookings and scheduling
- Payment processing
- Email and SMS communications
- Website hosting and analytics
These providers are required to protect your information and only use it for the purpose of delivering their service.
If any third-party provider operates outside Australia, Excel Tennis ensures that your personal information is handled in accordance with the Australian Privacy Principles.
6. Access, Correction, and Deletion
You may request to access, correct, or delete your personal information at any time by contacting us at coaching@exceltennis.com.au.
We may need to verify your identity before actioning your request.
In some cases, we may retain certain records to comply with legal or insurance obligations.
7. Data Retention
Excel Tennis retains personal information only for as long as necessary to provide services, meet legal requirements, or manage program history.
When information is no longer needed, it is securely deleted or destroyed.
8. Cookies and Website Data
Our website may use cookies or analytics tools to enhance your browsing experience.
Cookies help us understand how visitors use our site but do not personally identify you.
Cookie use does not grant Excel Tennis access to your personal files or devices.
You can choose to disable cookies through your browser settings if preferred.
9. Updates to This Policy
Excel Tennis reserves the right to update or modify this Privacy Policy at any time. The updated version will be posted on this page, and the “Last Updated” date will be revised accordingly.
Significant changes affecting how we collect, use, or protect personal information will be communicated through official Excel Tennis channels, such as email or a notice on our website.
Continued use of our site or services after such changes constitutes acceptance of the updated Privacy Policy.
10. Contact Information
For privacy-related questions, concerns, or requests, please contact:
Privacy Compliance Officer
Excel Tennis Pty Ltd
Email: coaching@exceltennis.com.au
